Payment and Refund Policy

This Payment and Refund Policy was last updated on 16 September 2026.

Scope of the Policy and the Services Covered

This policy applies to all payments made for services offered by famezionup through its website. The services include professional video operations, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers bookings for live feeds, subscription-based access to media hubs, one-off course modules on media production, and related professional services provided to clients in the United Kingdom. The policy does not extend to third-party services or physical goods.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British pounds sterling. Value added tax at the prevailing UK rate is included where applicable. Additional charges may arise for custom feed requirements, extended live coverage periods, or urgent scheduling requests. These extras are confirmed in writing before any contract is finalised. Currency conversion fees applied by your payment provider are your responsibility and are not controlled by famezionup.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure third-party gateways that comply with UK payment standards. Authorisation occurs immediately upon submission, and funds are held until the service commences. famezionup does not store card details. Security measures include encryption and fraud detection systems in line with Payment Card Industry standards.

Order Confirmation and Contract Formation

A contract is formed when you receive written confirmation of your booking or subscription, including a unique reference number. This confirmation is sent by email after successful payment authorisation. Until confirmation is issued, no binding agreement exists. You should review all details carefully before making payment, as changes after confirmation may incur fees.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations you have 14 days from the date of contract formation to cancel without reason. This right does not apply once service delivery has begun with your express consent. For subscriptions, cancellation can occur at any time but will take effect at the end of the current billing period. Early termination of fixed-term service agreements may result in proportionate charges for work already completed.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations within the 14-day period provided no services have been delivered. Non-refundable items include customised feeds already transmitted, completed course modules accessed, and any promotional or discounted bundles. Services started at your request before the cooling-off period ends are excluded from refund. No refunds are given for failure to attend scheduled live sessions or for content accessed after purchase.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or use the form on the Contacts page, providing your order reference, full name, and reason for the request. Include bank details if a transfer is required. Requests must be submitted in writing. You will receive an acknowledgement within two working days. Additional information such as proof of payment may be requested to process the claim.

Inspection, Approval, Rejection and Notification

Each request is reviewed within ten working days. famezionup assesses eligibility against this policy and UK consumer law. You will be notified by email of approval or rejection, together with reasons if refused. Approved refunds proceed to the next stage; rejected cases may be appealed once with further supporting evidence.

Refund Method, Processing Time and Receipt of Funds

Refunds are returned to the original payment method. Processing takes up to fourteen days after approval, though bank transfers may require additional time depending on your provider. You will receive confirmation once the refund has been issued. Chargeback fees or currency losses are not reimbursed by famezionup.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content such as recorded feeds or online course materials is non-refundable once downloaded or streamed. Subscriptions auto-renew unless cancelled before the renewal date. Promotional offers are valid only for the stated period and are non-transferable. Partial use of a subscription does not entitle you to a pro-rata refund beyond the statutory cooling-off period.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be retried within seven days or the booking will be cancelled. Duplicate charges are investigated upon notification and corrected within five working days. Chargebacks are treated as disputes and may lead to service suspension pending resolution. Suspected fraudulent activity results in immediate account review and reporting to relevant authorities where required under UK law.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You retain the right to remedies for services not provided with reasonable care and skill. Any attempt to exclude these rights is void. Complaints may also be referred to the relevant ombudsman or trading standards.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact [email protected], 0333 032 8000 or write to Crawley Court, Winchester, Hampshire SO21 2QA, United Kingdom. famezionup may update the policy to reflect legal changes; the current version is always available on the website. Continued use of services after updates constitutes acceptance. The last updated date appears at the beginning of this document.